How much is shipping?

We offer flat rate standard shipping for $9 or if you spend $99 and over, you will qualify for free shipping. We do not offer express shipping at this time.

 

How long does standard delivery take?

These estimates are taken from postage companies around the country and are estimated from the date of dispatch. They are estimates only and delays can occur throughout the delivery network. Caitlin Louise Collection will not be liable for any losses incurred from delivery delays.

 

NSW & ACT: 2-5 business days

QLD & VIC: 3-5 business days

SA: 4-6 business days

TAS: 5-6 business days

NT: 7-10 business days

WA: 7-11 business days

 

Please note: That order dispatch may be delayed by up to 48 hours during peak promotional periods.

 

How will I know when my order has been dispatched?

You will receive an email with a tracking number to the email address you provided at checkout to notify you of the dispatch of your order. You will be able to use the tracking number to track your delivery at any time.

 

How long does dispatch take?

We aim to send out orders the same day they are received if ordered before 10:00am AEST. Orders that are made-to-order products such as our fragranced pillar/sculptural candles will first be made, and once set, dispatched to you. This should take 1-2 days to be dispatched.

 

Do you deliver internationally?

At the moment, no. However, if you email hello@caitlinlouisecollection.com.au
we’ll see what we can do for you.

 

Can I change my delivery address after I have placed my order?

If you need to change your address, please email hello@caitlinlouisecollection.com.au
immediately. Unfortunately, we are unable to change an address once the order has been dispatched.

 

Do you deliver to PO Boxes?

No, we only deliver to residential or business addresses.

 

What happens if my order arrives damaged or I receive the wrong product?

We try to provide as much shipping protection for your order as possible, however, if something unfortunately is damaged in transit, or is incorrect, please contact us at hello@caitlinlouisecollection.com.au with information and/or images within 30 days of receipt of goods. If an item is deemed damaged or incorrectly shipped, we will provide an exchange, store credit or refund to the amount of the item(s) at the time of said purchase. Refunds will be processed to your original method of payment.

What is your return/exchange policy?

We accept returns within 30 days of dispatch provided that: the products are unopened, unused and in re-saleable condition; you have proof of purchase. We do not exchange items if a promotion/sale is running at a discounted price for the same item.

 

Please note: The shipping costs for any returns are at the customer’s expense. Please ensure that the return product is suitably packaged for transit to prevent any damage in shipping. Caitlin Louise Collection will not be liable for any damage or loss during the return shipping process. Processing will take 5-7 days from receipt of returned product. Unfortunately, shipping costs cannot be refunded or credited.

 

Please contact hello@caitlinlouisecollection.com.au to enquire about making a return.