Melt Mail Mystery Box - Monthly Subscription

How It Works

Our monthly Melt Mail Mystery Box is designed to bring you a little scented joy, without the decision fatigue. Just subscribe once, and you’ll receive a surprise delivery of wax melt goodness at your door every month - no extra effort required.

Billing and Dispatch

Your subscription renews automatically on the same day each month (based on your original sign-up date). Boxes are shipped within 1–3 business days of your renewal.

If your order falls on or near a public holiday, we’ll dispatch as soon as possible once business resumes.

What’s Inside?

Each box contains $30+ worth of wax melts, carefully selected from our current range. You might receive snap bars, wax disks, or other treats - it’s all part of the surprise. Scents vary each month, and selections are made based on what we’re loving and what’s in season.

Because this is a mystery box, specific scent previews and swaps aren’t offered - but we promise every box is packed with love and full of melt-worthy favourites.

Minimum Commitment

There is a 2-month minimum commitment when you subscribe. After two successful payments, you’re free to cancel anytime through your subscription portal. This helps us plan ahead and keep the experience sustainable - thank you for understanding.

Manage Your Subscription Anytime

Need to skip a box or take a break? You’re in control. After your initial two-month period, you can pause, cancel, or reactivate your subscription anytime through your account dashboard.

Free Shipping Included

Shipping is included in the price - no hidden extras. Just pure melt magic, delivered to your door every month.

1. How are the scents chosen?
Each Melt Mail box is a surprise - that’s part of the fun! We hand-select a mix of scents from our current melt range, based on seasonality, bestsellers and what we’re loving at the moment. You might receive snap bars, wax disks, or other melt treats - no two boxes are ever exactly the same.

2. Will I know what’s in the box before it arrives?
Nope! That’s the magic of Melt Mail. The contents are kept a mystery until you open it - making each delivery a little monthly ritual to look forward to. There are no scent previews or swap options, but rest assured everything is hand-picked with care from our high-quality, best-loved blends.

3. What if I don’t like a scent I receive?
We know scent is personal, and while we can’t offer swaps for the mystery box, most customers love the variety. Because we pull from our most popular and well-loved scents, you’re likely to discover something new you adore. (And if it’s not your thing - they make a beautiful gift.)

4. When and how will I be billed?
Your subscription is billed monthly, on the same date you signed up. For example, if you subscribe on the 10th, you’ll be billed on the 10th of each month moving forward.

5. When will my box be shipped?
Boxes are typically packed and shipped within 1–3 business days of your billing date. You’ll receive a shipping confirmation with tracking details as soon as it’s on the way.

6. Is there a minimum commitment?
Yes - there’s a 2-month minimum commitment. After two successful payments, you’re free to pause or cancel at any time. This helps us plan production and keep things sustainable. Thanks for understanding!

7. Can I skip a box or pause my subscription?
Absolutely - after your 2-month minimum is complete, you can pause or skip your subscription anytime through your account dashboard. It’s flexible and on your terms.

8. Is shipping really free?
Yes - shipping is included in the price. There are no hidden fees or extra charges. What you see is what you pay.

9. What makes this box special?
It’s more than wax melts - it’s a mood-lifting, scent-filled surprise, wrapped and delivered like a little gift to yourself each month. It’s a no-effort way to bring scent into your self-care, and a fun little ritual to look forward to.

• Never leave a wax warmer/tea lights unattended while in use. Always extinguish the warmer or turn it off before leaving the room.
• Keep wax melts and wax warmers out of reach of children and pets.
• Place the wax warmer on a stable and heat-resistant surface before turning it on. Keep it away from flammable objects to prevent accidents.
• Do not eat wax melts.
• Store your wax melts in a cool, dry place, away from direct sunlight and extreme temperatures. This will preserve their quality, colour and scent.
• Use a candle snuffer or turn off the wax warmer instead of blowing out the flame, as blowing may cause hot wax to splatter.
• Keep the wax warmer away from hanging edges and avoid placing it near water sources.

For a safe wax melting experience:

• Place your wax melts in a wax warmer or burner specifically designed for melting wax. Do not add water to the wax.
• Place your wax melt into the wax warmer's dish or tray, ensuring it doesn't overflow.
• Avoid leaving the wax warmer on for extended periods. It is recommended to use it for a maximum of 3-4 hours at a time.
• You can reuse your wax melt until the scent has faded. Once the scent has dissipated, remove the wax residue and replace it with a new wax melt.
• To remove solidified wax from the warmer, briefly turn on the warmer for less than a minute until the bottom surface of the wax softens. This will make it easier to pull out the wax.
• Allow the wax warmer to cool down before handling or adding more wax melts.

We aim to fulfil orders the same day they are received if ordered before 10:00am AEST. Made-to-order products (such as pillar/sculptural candles that have run out of stock on shelf), will first be made, and once set, dispatched to you. This should take 2-3 business days to be dispatched. Please note that dispatch may be delayed by up to 48-72 hours during peak promotional periods.

The following delivery timeframes are estimates only and are estimated from the date of dispatch. Delivery delays do occur across the delivery network. Caitlin Louise Collection will not be liable for any losses incurred from delivery delays.

NSW & ACT: 2-5 business days
QLD & VIC: 3-5 business days
SA: 4-6 business days
TAS: 5-6 business days
NT: 7-10 business days
WA: 7-11 business days

We try to provide as much shipping protection for your order as possible, however, if something unfortunately is damaged in transit, or is incorrect, please contact us at hello@caitlinlouisecollection.com.au with information and/or images within 30 days of receipt of goods. If an item is deemed damaged or incorrectly shipped, we will provide an exchange, store credit or refund to the amount of the item(s) at the time of said purchase. Refunds will be processed to your original method of payment.

We accept returns within 30 days of dispatch provided that: the products are unopened, unused and in re-saleable condition; you have proof of purchase. We do not exchange items if a promotion/sale is running at a discounted price for the same item.

Please note: Shipping costs for any returns are at the customer’s expense. Please ensure that the return product is suitably packaged for transit to prevent any damage in shipping. Caitlin Louise Collection will not be liable for any damage or loss during the return shipping process. Processing will take 5-7 days from receipt of returned product. Unfortunately, shipping costs cannot be refunded or credited.

Please contact hello@caitlinlouisecollection.com.au to enquire about making a return.